Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
How do I know the jewelry is authentic?
All our gold jewelry is BIS Hallmarked, and our diamond jewelry is certified by reputable international laboratories such as IGI, GIA, or SGL, ensuring you receive only genuine quality.
What are your shipping charges and delivery timelines?
We offer free insured shipping across India. Domestic orders are typically delivered within 5-7 business days, while international shipping timelines vary by location.
Do you offer a Buyback or Exchange policy?
Yes, we offer a transparent Buyback and Exchange policy. You can exchange your PNG jewelry at any of our stores based on the prevailing market rates for gold and diamonds, subject to quality checks.
Can I customize a piece of jewelry?
Absolutely. We specialize in bespoke designs. You can contact our customer service team or visit a store to share your vision, and our master craftsmen will bring it to life.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and EMI facilities. All transactions are processed through secure, encrypted gateways.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, store each piece separately in a fabric-lined box. Avoid contact with perfumes, hairsprays, and harsh chemicals, and bring your pieces to us for professional cleaning annually.